A reservation can be modified or canceled, whether it was made by telephone or via our website. Contact The Secret Valley by phone at 418-875-4408, by email at info@valleesecrete.com or by Facebook Messenger so that an advisor can cancel your reservation or modify it according to availability.
Tickets purchased online are non-refundable, have no cash value and are exchangeable depending on availability. If you need to cancel for personal reasons or if you feel that the weather is not suitable for you, you will be entitled to a credit of your entire bill in order to return on another day. Contact The Secret Valley by phone at 418-875-4408, by email at info@valleesecrete.com or by Facebook Messenger so that an advisor can respond to your request.
Outdoor activities can involve certain risks. Visitors must ensure they have the skills and abilities required to practice the chosen activity. The visitor also agrees not to be impaired, in particular by the effect of alcohol, drugs or medication.
The visitor is responsible for breakage or loss of his equipment. A charge of $ 10 will be applied for each accessory broken or lost.
The visitor agrees to comply with any other policy or instruction, in particular with regard to safety and decorum, and not to disrupt in any way the conduct of activities. In the event of non-compliance, La Vallée Secrète reserves the right to require the offender to leave the site without reimbursement or monetary compensation;
The Secret Valley may close its site when it deems it necessary (thunderstorm, major breakage, etc.). If you had paid for your tickets for that day, you will be entitled to a credit and postponement of your reservation or a refund if postponement is not possible.
Due to the current situation, some measures have been added:
To find out about our sanitary measures regarding COVID-19,click here.