Introduction
The purpose of this declaration is to inform you about the various personal information that La Vallée Secrète may collect, use and disclose. We are committed to respect the confidentiality of this information.
Person responsible for the protection of personal information
La Vallée Secrète has appointed Fannie Berrouard, Graphic Designer and Manager of Social Media and the Website, as the Person Responsible for the Protection of Personal Information.
This individual is responsible for ensuring compliance with applicable legislation regarding the protection of personal information, and for upholding your rights in relation to that information.
For any questions, comments, or requests concerning the protection of your personal information—or to file a complaint or exercise a right—please contact us at: [email protected].
Personal information collect
You are free to browse La Vallée Secrète’s website without providing any personal information. However, subject to your consent or unless otherwise required or permitted by law, we may collect, use, store, and transfer your personal information in the following circumstances:
When subscribing to La Vallée Secrète newsletter.
Your name and email address are requested via our website.When participating in a survey, contest or raffle.
Your name, email address, and mailing address may be requested through our social media platforms or our website.When booking online or by phone.
Your name, email address, phone number, mailing address, and postal code are requested through our website. At the time of your online reservation, La Vallée Secrète may ask for your consent to receive future communications from us.When purchasing online.
Your name, email address, phone number, mailing address, postal code, and payment information are requested through our website.When interacting with the website
Aggregated data, contact details, identity and communication-related information, as well as commercial and technical data, may be collected.
Use and Disclosure of Personal Information
La Vallée Secrète does not sell or rent your personal information to anyone. The information collected through La Vallée Secrète’s website, in person, or by telephone may be used for the following purposes:
- Sending electronic documents
- Responding to information requests
- Processing a reservation or purchase
- Improving La Vallée Secrète’s website
Cookies, tracking pixels, and anonymized analytics data
Our website uses cookies. A cookie is a small piece of data sent from the server to your browser when you visit our website. Cookies enable us to recognize you and remember your preferences, thereby optimizing your online experience.
Tracking pixels and web beacons are small strings of code used in conjunction with cookies to record activity on our website. Internet tags, graphic markers, and other functions similar to web beacons allow us to count the number of users who visit a specific web page or to access certain cookies. We may use web beacons on our website to count users and to recognize them by accessing our cookies. The ability to access these cookies allows us to personalize and enhance your experience on our website. We may also include web beacons in HTML-format email messages to determine which emails have been opened.
We also use anonymous data collection tools to gather information such as user origin, browser type, and number of pages viewed, in order to improve our website and better serve you.
If you prefer not to be recognized during your visit to La Vallée Secrète’s website, you may use a private browsing window. You can also delete any record of your visit by clearing your browsing history.
Security
The personal information that La Vallée Secrète collects is protected. Only authorized persons will have access to this information and they will be required to respect its confidentiality. To ensure the security of your information, here are the measures we use:
- SSL protocol (Secure Sockets Layer)
- Network monitoring software
- Firewalls
- Access management by secure passwords
- Authorized persons only
- Regular computer backups
Access to your personal information
The user has the right to request access to, correction of, or deletion of the personal information held by La Vallée Secrète. For any inquiry, comment, or complaint regarding this matter, you may contact the designated representative at [email protected]. Proof of identification may be required.
Legislation
La Vallée Secrète is committed to respect the laws contained in the Civil Code of Quebec.
Last updated May 8th 2025.
